opening times 6AM-11PM 7 days a week

Information

CORONAVIRUS (COVID-19) NOTICE

In line with the latest Government guidance, a number of retailers have now reopened at Victoria Place. All stores now open are detailed below:

We would like to ask all visitors to please be considerate of others and to follow the latest Government social distancing guidance. Each of us has a part to play in the fight against Coronavirus, and by following and respecting the measures we have put in place, we can help to minimise the risk of transmission of the virus and protect everyone’s safety and wellbeing. It is also now compulsory to wear a face covering when visiting Victoria Place.

Please also follow our social media channels and subscribe to our mailing list here to be kept up to date with all the latest updates and information.

We would like to thank you all for your support and understanding during this challenging time.

Victoria Place


 

When it comes to life’s necessities it’s always good to know what’s what and where to find it. So here we give you the lowdown on toilets, car parking, cash machines and more at Victoria Place. To view on Google Maps click here.

 

 FREE PUBLIC WI-FI

We offer FREE Public WI-FI throughout Victoria Place.*

*Exclusions may apply.

   PUBLIC TOILETS

The toilets at Victoria Place include baby changing and disabled facilities and can be found on our Food Terrace on the upper level. Members of the public with RADAR keys and “Can’t Wait Cards” can also use the disabled facilities if required. Turn right at the top of the escalator / out of the lift and you’ll find them through the double doors between Subway and McDonald’s. The public toilet facilities are free to customers, these toilets are monitored on a regular basis and there is a member of the centre housekeeping team in attendance throughout the day. It is our objective to keep these facilities clean and well maintained. On occasions this is not always possible due to acts of vandalism and misuse. Victoria Place welcome any constructive comments from customers on standards within Victoria Place public toilets. You can send your comments to us via the submissions form on the ‘Contact Us’ page.

 CASH MACHINES

Raphaels Bank operate over 330 ATMs in the UK. These are mainly found at travel gateways including airports, railway stations and the London Underground Network. Raphaels Bank can be contacted by email at atms@raphael.co.uk or by phone on 0800 561 0058. ATMs can be located in Victoria Place between Pret A Manger and Pylones on the Mall Level of the Shopping Centre.

 LIFTS & ESCALATORS

Access to and from Victoria Railway Station can be gained via a lift located at the Gatwick Express entrance between platforms 14 and 15, which will take you to the car park and the taxi rank entrance of Victoria Place. We’re sorry that there is not a more direct access between Victoria Railway Station and Victoria Place due to the physical constraints of the building. Please contact us if you require more information.

 PLATFORM LIFT

Access to the main mall level of Victoria Place can be gained via a platform lift, located at the Eccleston Bridge road entrance. Once inside there is a lift to the Food Terrace level, located towards the centre of the mall.

 


Getting Here

 CAR PARKING

If you’re visiting Victoria Place or Victoria Railway Station by car, the car park can be found on Eccleston Bridge. Access is via Bridge Place, Belgrave Rd or Bulleid Way. Follow the postcode SW1W 9SJ on your sat nav.

ABOUT THE CAR PARK

The Victoria Railway Station car park is managed by APCOA who can be contacted on 0845 0774 224.
Complaints and refunds can be received at NWRparkingrefunds@apcoa.com
VPSC does not manage the Raft Car Park it is managed by Network Rail.
Our car park has received the Park Mark Safer Parking award.

 BUSES

Buses from Victoria Railway Station can be viewed here

 TAXIS

There are a number of taxi ranks located nearby including Victoria Railway Station Car Park Deck Level, Hudson’s Place, Bridge Place and Vauxhall Bridge Road.

 CYCLE PARKING

There are cycle racks on platforms 7-8, platforms 17-18 and by the Car Park taxi rank. Both are monitored by CCTV.
Check here for more information about taking your bicycle on the train.

 RAIL CUSTOMER INFORMATION SCREENS

At Victoria Place, you’ll find five rail customer information screens located conveniently throughout the centre – providing real-time rail departure and arrival times from Victoria Railway Station. So you can keep tabs on the trains while you enjoy a spot of shopping, a relaxing drink or bite to eat.

 RECYCLING

We pride ourselves on our recycling program – recyclable waste items such as cardboard, glass and food are sorted into separate waste streams for appropriate disposal. Our M&E contractor also handles florescent tubes, batteries and WEEE to ensure safe disposal. Our Soft Service contractor also implements a strict environment policy where chemicals and cleaning systems used within Victoria Place are not harmful to the environment. All general waste at Victoria Place goes to the ‘Waste to Energy’ facility.