opening times 6AM-11PM 7 days a week


As a managed property it is important to us that Victoria Place is accessible and enjoyable for all.

Further information about our Customer Service Policy can be viewed here and our Customer Service Charter can be read here.



Access to the main mall level of Victoria Place can be gained via a platform lift, located at the Eccleston Bridge Road entrance. Once inside there is a lift to the Food Terrace level, located towards the centre of the mall (Opposite Boots). Access to and from Victoria Station can be gained via a lift located at the Gatwick Express entrance between platforms 14 and 15, which will take you to the taxi rank entrance of Victoria Place. We’re sorry that there is not more direct access between Victoria Railway Station and Victoria Place due to the physical constraints of the building. Please contact us if you require more information.


The toilets at Victoria Place include baby changing and disabled facilities and can be found on our Food Terrace on the upper level. Turn right at the top of the escalator / out of the lift and you’ll find them between Subway and McDonald’s.

The facilities are chargeable at £0.50p per visit in order to maintain the high cleaning and maintenance standards we’re sure you’ve come to expect. A dedicated member of our team supervises these facilities throughout the day.

Access to the disabled facilities is via a RADAR key. Please ask a member of staff for assistance if you require.


There are five Blue Badge spaces within the Victoria Railway Station car park and the normal tariff applies.
You’ll find further spaces outside the Hudson’s Place entrance (between Wilton Rd and Bridge Place, sat nav SW1V 1PZ) with step-free access.